Frequently Asked Questions

How soon will my order ship? 
Most orders that are received before 2:00pm ET ship the same day.

How soon will my order arrive? 
Orders that are shipped from our Cleveland warehouse to locations in the continental United States can take one to five business days, depending on your distance from Cleveland, for UPS delivery.  You can expedite your order by selecting UPS Next Day Air, 2nd Day Air, or 3 Day Select.  Orders that are drop-shipped from a manufacturer may have a different shipping schedule; we'll let you know if your order is coming directly from the manufacturer.  Orders shipped outside of the United States, will be sent through the Post Office and will have a $10.00 fee added to your order.  Transit times are estimates and are not guaranteed.  All carriers are experiencing delays, so orders could take upwards of twice as long to arrive than previously experienced.  International shipments can take up to 8 weeks to arrive.

Can I track my order? 
We use the e-mail address you provide to send you a notification with the tracking information the day your order ships.  Your tracking information will include the number of packages in your shipment and an estimated delivery date.

Is there a minimum order? 
Yes, we have a minimum $25 order policy, not including freight.

How are my shipping fees determined?  
You will be charged the actual freight charges, plus a $4 handling fee per box.  Orders shipped by LTL carrier will be charged actual freight charges, plus a $45 crating fee per skid/pallet.

How can I pay for my order? 
We accept PayPal Express as well as American Express, Discover, MasterCard & VISA.  If you have filled out a credit application or have credit terms with us, we can be ship your order open account, Net 30 days.

Can I return my item? 
All stock items may be returned for credit within 60 days of the date of invoice, minus a minimum 15 percent restocking fee.  Special-order items cannot be returned for credit.  Before returning any item, you must contact Pat to request an authorization for the return.  Failure to do so can delay the issuance of your credit. 

Please include this form with your returned items. 

What do I do if my package arrives damaged? 
If box has noticable damage, refuse the shipment and do not sign for it.  If the box did not appear damaged but the items inside are broken, please contact us for instructions.  Do not throw the box or any of the packaging away. 

Holiday Shipping Guide