Frequently Asked Questions

 

How soon will my order ship? 
Most orders that are received before 2:00pm ET ship the same day.


How soon will my order arrive? 
Orders that are shipped from our Cleveland warehouse to locations in the continental United States can take one to five business days, depending on your distance from Cleveland and the service you selected. 
You can expedite your order by selecting UPS Next Day Air, 2nd Day Air, or 3 Day Select or Priority Mail Express. 
Orders that are drop-shipped from a manufacturer may have a different shipping schedule; we'll let you know if your order is coming directly from the manufacturer.  

Transit times are estimates and are not guaranteed.  All carriers are experiencing delays, so orders could take upwards of twice as long to arrive than previously experienced.  International shipments can take up to 8 weeks to arrive.


Can I track my order? 
We use the e-mail address you provide to send you a notification with the tracking information the day your order ships.  
    Please add these senders to your address book to ensure receipt.
    UPS  [email protected]
    USPS [email protected]

Your tracking number can also be found on your invoice, which we will send to you the following business day after your order ships.
    Please add [email protected] to your address book to ensure receipt. 
Please allow 24 hours before tracking your shipment with the carrier.

Please contact us if you have not received your tracking information or invoice if at least three business days have passed.


Is there a minimum order? 
Yes, we have a minimum $25 order policy, not including freight.


How are my shipping fees determined?  
You will be charged the actual freight charges, plus a $4 handling fee per box.  Orders shipped by LTL carrier will be charged actual freight charges, plus a $45 crating fee per skid/pallet.


How can I pay for my order? 
We accept American Express, Discover, MasterCard & Visa. 


Can I return my item? 
All stock items may be returned for credit within 60 days of the date of invoice, minus a minimum 15 percent restocking fee.  Special-order items cannot be returned for credit.  Before returning any item, you must contact Pat to request an authorization for the return.  Failure to do so can delay the issuance of your credit. 

Please include this form with your returned merchandise.



What do I do if my package arrives damaged? 
If box has noticeable damage, refuse the shipment and do not sign for it.  If the box did not appear damaged but the items inside are broken, please contact us for instructions.  Do not throw the box or any of the packaging away. 

 

Holiday Shipping

Date
Holiday
Hours
USPS
UPS
Monday, January 1st, 2024 New Year's Day Closed

-

-
Monday, January 15th, 2024 MLK Day Open  No No
Monday, February 19th, 2024 President's Day Open  No Yes
Monday, May 27th, 2024 Memorial Day Closed - -
Wednesday, June 19th, 2024
Juneteenth National Independence Day
Open  No Yes
Thursday, July 4th, 2024 Independence Day Closed - -
Monday, September 2nd, 2024 Labor Day Closed    
Monday, October 14th, 2024 Columbus Day Open  No Yes
Monday, November 11th, 2024 Veterans Day Open  No Yes
Thursday, November 28th, 2024 Thanksgiving Closed - -
Friday, November 29th, 2024 Black Friday Closed - -
Tuesday, December 24th, 2024 Christmas Eve Closed - -
Wednesday, December 25th, 2024 Christmas Day Closed - -
Wednesday, January 1st, 2025 New Year's Day Closed - -
         

 

Legal:  Although we update prices daily, because we have so many products sometimes receive late notice from our suppliers, prices are subject to change without notice.  And while we make every effort to be accurate in our communications, we reserve the right to correct any typographical errors.  Pictures are for illustration only and may not represent a specific item.  All pictures, copy, and artwork are the exclusive property of D&S Vending, Inc., and cannot be reproduced in whole or in part withour prior written consent.  Regardless of how they are categorized, parts may be able to be used on multiple models of machines.  In addition, not all models of machines use the same parts, so please use a part number if possible, when ordering.  Our website offers numerous parts and service manuals for your convenience.  D&S Vending, Inc., shall not be liable for any injury, loss, or damage, whether direct or indirect, arising out of the use or misuse of any parts or products we sell.
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